Question 1

What are the check-in and check-out times?

Accepted Answer

Standard check-in starts at 15:30 and check-out is at 11:00. Early check-in or late check-out may be available on request and depending on availability.

Question 2

How does self check-in work?

Accepted Answer

Both chalets use self check-in. Before arrival, we send the lockbox details and access instructions for an easy arrival.

Question 3

What is your cancellation policy?

Accepted Answer

You can cancel free of charge up to 30 days before check-in. For bookings made closer to arrival, reduced refund windows apply according to our terms. See full cancellation terms in terms & conditions.

Question 4

When is payment charged and how do you process it?

Accepted Answer

Payments are securely processed through Stripe. The booking amount is charged to confirm the reservation, and invoicing is handled by factureaza.ro.

Question 5

Are pets, smoking, or parties allowed?

Accepted Answer

Pets are not allowed, smoking is not allowed inside the chalets, and guests must respect house rules and maximum occupancy.

Question 6

Can I work remotely from the chalet?

Accepted Answer

Yes. Both chalets are prepared for workation stays with high-speed Wi-Fi and dedicated workspace setups.

Question 7

Can we book both chalets for one group?

Accepted Answer

Yes, subject to availability. Each chalet accommodates up to 6 guests, so booking both is a good option for groups of up to 12 people. Contact us if you would like help coordinating the stay.

Question 8

Is the private jacuzzi included?

Accepted Answer

The private jacuzzi is an optional extra. You can add it to your stay during booking; it is wood-heated with electric assistance.

Question 9

Is parking available and how do we reach the chalet?

Accepted Answer

Parking is available at the property. The final approach includes around 300 metres of unpaved road with a short incline; it is normally accessible by car, but in snowy winter conditions we recommend a 4x4 or contacting us for assistance.

Question 10

Are children welcome?

Accepted Answer

Yes. Children under 5 are not included in the guest total during booking; please add them in the notes at the next step so we can prepare for your stay.

Question 11

Can I receive an invoice?

Accepted Answer

Yes. During booking, you can choose an invoice for an individual or a company and provide the required billing details. Invoices are issued through factureaza.ro.

Question 12

Can I pay with vacation vouchers?

Accepted Answer

We do not work directly with vacation-voucher providers. If you would like to use vouchers for a stay at Karstic, we can help you find a travel agency that collaborates with us. Please contact us before booking.

Question 13

What is included in the stay?

Accepted Answer

Each chalet includes two private bedrooms, an open sleeping loft, a bathroom, a fully equipped kitchen, a fireplace, reliable Wi-Fi, and a dedicated workspace.

Question 14

Can you help with food or local recommendations?

Accepted Answer

Yes. We can help arrange traditional local food and products, and share recommendations for trails and places to visit around the Apuseni. Please contact us in advance if you need help planning.

Good to know.

Booking Basics

Policies

Payments

During your stay

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Good to know.

Booking Basics

Policies

Payments

During your stay

Need more help?

Good to know.

Booking Basics

Policies

Payments

During your stay

Need more help?